![]() If the picture exists in the library, make sure your user has access to the account that owns the picture.Ĭommon reason: Common reasons for this error are visible in the message itself, namely that a creative is referencing an image that has been deleted from the image library, or the campaign containing the creative has been cloned from an account to which the current user does not have access rights. Please select it from the image library or re-upload it. ![]() Upsync to Facebook failed: We couldn't find the picture on our servers. If that does not help, try reconnecting the account on ad account settings page. Workaround: Double-check permissions to respective pages and update them, if required. Alternatively, the same user account may have access to respective Facebook and/or Instagram page. Creating or editing Facebook campaignsĬampaign processing fails with: Audience "#Adset Name#", Creative "Creative name": You don't have required permission to access this profile.Ĭommon reason: The user account that was used to connect ad account has changed password and/or enabled/disabled 2FA. The issues are divided based on where they are commonly encountered. We are constantly trying to improve our error communication in order to pinpoint specific issues more clearly, but in the meanwhile here is a list of some commonly asked about error messages and their traditional workarounds. However, sometimes the error message provided by us or Facebook may not be so obvious. Please use an audience that includes at least 100 people." means just that: in order to create a lookalike audience, you must have a seed audience of at least 100 people. ![]() ![]() As an example, the error message "Source Audience is Too Small: There aren’t enough people in your source audience. Often these errors are quite self-explanatory, and the fix is easy to implement. Occasionally when using our tool, you may run into errors for example during campaign creation or when trying to access a specific feature. ![]()
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